Privacy Policy

Information We Collect

We may collect personal information such as your name, email address, telephone number, payment details, and travel information when you make a booking or contact us.

• Full name, email address and phone number
• Passport and identity document details (for booking purposes)
• Payment and billing information
• Travel preferences, dietary requirements and special requests
• Technical data such as IP address, browser type and device information

How We Use Your Information

We use your information to provide and improve our travel services. Specifically, we use your data to:

• Process and manage your travel bookings
• Communicate with you regarding your reservations and enquiries
• Provide customer support before, during and after your trip
• Send relevant updates, promotions and newsletters (with your consent)
• Improve our website, services and overall customer experience
• Comply with legal obligations and prevent fraudulent activity

Sharing Your Information

Your information may be shared with trusted travel partners such as airlines, hotels, lodges, transfer companies and payment providers when necessary to complete your booking. We do not sell your personal data to third parties for marketing purposes.

We may also share your information where required by law, regulation or legal process.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. All payment transactions are processed through secure, encrypted channels.

While we strive to protect your personal information, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to withdraw consent to marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

Your Responsibility

You are responsible for providing accurate and complete information and for ensuring you have the correct travel documents, such as valid passports and visas, for all destinations on your itinerary. Zusammen Tours and Travel Agency cannot be held liable for issues arising from incorrect information provided by clients.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Changes to This Policy

Zusammen Tours and Travel Agency may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you and posted on our website. We encourage you to review this policy periodically.